01.12.2022
Exceptions in our services in December and around New Year’s Day
Independence Day on 6 December 2022, Boxing Day on 26 December 2022 and Epiphany on 6 January 2023 are midweek holidays and no benefits will be paid on these days. This may cause a slight delay in benefit payments.
Our telephone service is also closed on Independence Day on 6 December. Normally, our telephone service at 020 7655 900 is open Mondays from 9–12, Tuesdays 12–2, Wednesdays 9–12 and Thursdays 9–12.
You can use our electronic service outside of our service hours as well. In the eService, you can view payment notices and decisions, and send applications and messages to us, among other things.